Case Study: Hospice of the West achieves 50% reduction in admission documentation time and increased EHR adoption with Netsmart

Hospice of the West EHR health check was the best thing we did to make us more efficient

Hospice of the West, the second-largest community-based hospice and palliative care provider in Maricopa County, Arizona, faced growing frustration and inconsistent use of its electronic health record (EHR) nearly a decade after initial implementation. Staff spent too much time on screens, relied on paper processes, and didn’t understand why the system was configured the way it was, limiting time for direct patient care.

Partnering with Netsmart Consulting Services for an EHR “Health Check,” experts reviewed settings and workflows, demonstrated best practices and quick-win improvements, and helped reconfigure the system. The agency deployed iPads, launched a staff development/onboarding program and increased use of Netsmart resources, resulting in a 50% reduction in admission documentation time, higher EHR adoption, streamlined workflows, and improved staff and patient satisfaction.

Hospice of the West

Lisa Cheney

Director of Hospice Services