Case Study: Lutheran Social Services of Wisconsin and Upper Michigan achieves faster remittances and streamlined billing with Netsmart's myEvolv

Lutheran Social Services Of Wisconsin And Upper Michigan, Inc. Streamline Billing Process With myEvolv

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) serves about 100,000 people annually with more than 2,000 staff across 300+ facilities. The agency struggled with decentralized, paper-based billing that caused duplicated data entry, long remittance delays (Medicaid 4–6 weeks, counties ~30 days) and, after a 2008 regulatory restructuring into multiple regional CMOs, a complex set of differing contract rules and billing requirements.

LSS implemented myEvolv™, a centralized, web-based system that integrates clinical and financial data and automates claim creation. The change cut Medicaid remittance to 4–6 days and county remittance to about 6 days, enabled rapid adaptation to multiple CMO rules with minimal disruption (avoiding an estimated six-month backlog), reduced redundant work, and improved revenue tracking, budgeting and overall financial stability.

Lutheran Social Services of Wisconsin and Upper Michigan