Case Study: Northside Behavioral Health Center achieves 40% faster billing with Netsmart Revenue Cycle Management

Netsmart’s Revenue Cycle Management Services Take Northside Behavioral Health Center ‘To the Next Level’

Netsmart partnered with Northside Behavioral Health Center in Tampa to address persistent revenue-cycle challenges: high turnover in the accounts-receivable team, inefficient billing workflows, and major operational changes including the ICD-10 transition and a 30% increase in payers following Florida’s Medicaid shift to HMOs. Those pressures threatened cash flow and put strain on clinical and billing staff.

Netsmart deployed its Plexus Revenue Cycle Management services alongside the CareRecord clinical workstation, providing hands-on coaching, ICD-10 testing and eligibility management. The solution automated coding at point of documentation, sped billing by as much as 40%, reduced denials and stabilized operations despite staff turnover. Reported gains included an 18% increase in co-pays collected at point of service, a 40% improvement in cash posted to net charges, reduction of A/R over 90 days to 14.6%, and a 32% improvement in gross days revenue outstanding.

Northside Behavorial Health Center

Craig Collette

IT Director