Case Study: Treasure Coast Hospice achieves increased staff satisfaction and faster, more accurate documentation with Netsmart myUnity

Treasure Coast Hospice - Customer Case Study

Treasure Coast Hospice, a southeast Florida hospice serving more than 3,000 patients across three campuses, faced rising clinician dissatisfaction due to heavy administrative burden. Their previous EHR was slow and fragmented—users had to jump between multiple platforms, risking lost forms and unreliable documentation—and reporting tools lacked the dashboards needed for timely, accurate QA and decision-making.

TCH partnered with Netsmart to implement myUnity EHR, Referral Manager and KPI Dashboards, creating a single platform for clinical, operational and financial workflows. The intuitive system and BI tools improved interoperability and data integrity, sped admissions and documentation, increased staff satisfaction, and enabled better QA and reporting to support business objectives.

Treasure Coast Hospice

Wenona Palombi

Manager of Healthcare Informatics