Case Study: Childress Regional Medical Center achieves faster claims processing and improved revenue cycle efficiency with Netsmart RCM

Childress Regional Medical Center - Customer Case Study

Childress Regional Medical Center, a rural hospital in Childress, TX, sought support for its Home Health and Hospice revenue cycle as key RCM staff approached retirement. The organization also lacked a clearinghouse and electronic billing, and its operations were not aligned with CareRecord automation — all challenges that threatened timely claims processing and financial performance.

Netsmart RCM partnered from day one to stabilize staffing, streamline onboarding, optimize CareRecord for the PDGM transition, and implement the RevConnect clearinghouse for electronic billing. Process efficiencies and robust reporting sped claim response times, reduced clinical engagement in RCM tasks, and strengthened accounts receivable performance, delivering measurable financial improvement and consistent communication with the hospital team.

Childress Regional Medical Center

Emilee Stratton

Chief Financial Officer