Case Study: First Choice Home Health and Hospice cuts hospital readmissions and boosts productivity with Netsmart Homecare

First Choice Home Health and Hospice drives exponentially higher productivity, cuts hospital readmissions and realizes solid cost reductions

First Choice Home Health and Hospice, based in Orem, UT, sought to eliminate paper charting and improve organizational efficiency after back-office staff spent excessive time filing and doing data entry. The agency wanted an innovative, mobile electronic health record to let clinicians access full patient records in the field and reduce administrative waste.

Implementing Netsmart AllDocs and Netsmart Homecare (mobile EHR, telehealth integration and predictive modeling) moved the agency to a paperless, scalable platform. Results included hospital readmissions falling from 38% to 14–16%, admit time shrinking from 3–4 hours to under one hour, claims denials dropping to near zero (from ~92%), clinician travel time down ~70% (travel costs cut 25%, ~$60K saved), a 17% increase in clinician productivity, A/R reduced to 45 days, and roughly $285K in annual staffing/operational savings while referrals rose over 500%.

First Choice Home Health and Hospice

Beau Sorensen

Chief Financial Officer