Case Study: Pine Rest achieves higher admissions, improved patient satisfaction and increased revenue with Netsmart CarePathways Benchmarking

Pine Rest Uses Netsmart CarePathways Benchmarking To Make Partial Program A Complete Success

Pine Rest is a behavioral health provider operating a 180‑bed psychiatric hospital and outpatient clinics across Michigan and Iowa. After more than 30 years running a partial hospitalization program, the team faced persistent challenges—staffing, group offerings, documentation burdens and low engagement—and aimed to make the program more successful and sustainable.

Using Netsmart CarePathways Benchmarking (via AABH), Pine Rest collected and compared apples‑to‑apples data, adjusted staffing and group sizes, shortened documentation time, optimized psychiatrist time and improved billing processes. The changes boosted admissions to over 1,000 annually, cut documentation while increasing direct treatment time, raised patient satisfaction on every measure, improved staff engagement, achieved day‑one billing for >97% of group attendees and increased revenue, with plans to expand benchmarking to other programs.

Pine Rest

Gretchen Johnson

Clinical Services Manager