Case Study: Walker achieves expanded services, increased revenue, and streamlined billing with Netsmart’s myEvolv

Walker Meets Complex Reporting Requirements, Expands Into New Lines of Service and Improves Overall Efficiency with myEvolv™

Walker is a Needham, MA–based network of mental health clinics, special education programs and child welfare services that co-manages a community behavioral health clinic. When Massachusetts’ Children’s Behavioral Health Initiative required agencies to adopt fee-for-service billing and evidence-based documentation, Walker’s legacy system—built for per-diem/attendance billing—created duplicate data entry, lacked time-tracking and would have forced costly hires to manage complex Medicaid reporting.

Walker and partner agencies deployed Netsmart’s myEvolv on a shared database to automate service-to-funder linking, centralize fee-for-service billing and eliminate manual re-entry, while adding productivity reports and alerts. The change improved documentation quality and staff accountability, maintained staffing levels, increased annual revenue by 2% and made expansion into new services cost-effective by freeing administrative resources and boosting overall efficiency.

Walker

Scott Preston

Director of Program Improvement