Case Study: Mental Health Center of Denver achieves greater client engagement and empowerment with Netsmart's myHealthPointe

How Mental Health Center Of Denver Uses A Portal To Engage Individuals

Mental Health Center of Denver, a behavioral health innovator since 1989, sought to strengthen client engagement through a consumer portal but faced low prior portal adoption, limited internet access and computer literacy among the people it serves, and the need to align staff workflows so the tool wouldn’t add burdens to clinicians.

The center rolled out myHealthPointe with executive support, a conservative implementation plan, integrated recovery measures and wellness resources, and a grant-funded team of peer mentors who onboard clients with iPads and kiosks. The approach quickly boosted sign-ups and log-ins, increased staff buy-in, streamlined processes, and enabled expansion to new sites—with plans for direct messaging and a mobile app to further improve access and reduce administrative time.

Mental Health Center of Denver

Melanie Sisson

Manager of information strategy