Case Study: Missouri Behavioral Health Council achieves 38% fewer hospitalizations and $128M savings with Netsmart CareManager

Missouri proves outcomes and reduces costs through integrated care

The Missouri Behavioral Health Council, a coalition of 35 not‑for‑profit community mental health and addiction treatment organizations serving more than 250,000 clients annually, struggled with fragmented data and manual workflows that hindered whole‑person care. Care managers spent as much as 40% of their time reconciling information across disparate systems, making it difficult to coordinate medical, behavioral and social needs and to manage population health effectively.

In 2016 the council implemented Netsmart CareManager, an EHR‑agnostic population health platform that aggregates data, enables near‑real‑time alerts and automates risk stratification and reporting. The system improved caseload management and care coordination, supported consumer tools like myStrength, and helped drive measurable results—38% fewer hospitalizations, 34% fewer ER admissions after three years and $128 million saved over five years—while increasing staff and client satisfaction.

Missouri Behavioral Health Council

Rachelle Glavin

Vice President of Clinical Operations