Case Study: Richmond Behavioral Health Authority achieves 100% compliance and improved retention with Netsmart's myLearningPointe

Richmond Behavioral Health Authority Improves Compliance, Retention With myLearningPointe

Richmond Behavioral Health Authority (RBHA), a state-licensed behavioral health provider in Virginia, struggled to meet mandated training and documentation requirements without a learning management system. Employees had difficulty finding and scheduling courses, CEUs were sometimes inaccessible or costly, and the Authority lacked an efficient way to track and produce training records on demand.

RBHA implemented Netsmart’s myLearningPointe to provide 24/7 access to hundreds of off‑the‑shelf and custom courses, configurable admin tools to assign courses and generate reports, and secure tracking of participation. Implementation was smooth and the impact measurable: compliance rose from 52% to 100%, travel and out‑of‑office training costs fell (saving thousands), productivity and retention improved, and HR gained reliable accountability for policy communication and license maintenance.

Richmond Behavioral Health Authority

Michael Tutt

Director, Human Resources