Case Study: KVC Health Systems achieves 75% lower transcription costs and 50% faster information flow with Netsmart Speech Recognition

KVC Health Systems improves care and reduces cost through speech recognition technology

KVC Health Systems, a 1,600‑employee behavioral health and child welfare organization serving families across five states, faced slow, labor‑intensive clinical documentation that relied on transcription and created up to 24–48 hour delays in information appearing in the Netsmart EHR. Those delays hampered care visibility, workflow and timely treatment decisions, and KVC needed an easy‑to‑use solution that integrated tightly with its EHR.

In spring 2016 KVC implemented 3M M*Modal speech recognition powered within the Netsmart EHR, enabling providers to capture notes at the point of care. The change halved documentation turnaround time, reduced transcription costs by 75%, improved accuracy and information flow, shortened the billing cycle, increased clinician satisfaction after minimal training, and freed staff to spend more time with clients.

KVC Health Systems

Shavonda Thrower

KVC Business Relationship Manager