Case Study: Rebekah Children's Services boosts revenue and streamlines billing with Netsmart myAvatar

Rebekah Children’s Services Makes An Impression with myAvatar™

Rebekah Children’s Services, a Bay Area child and family behavioral health provider, needed to move beyond its initial EHR setup to use data for smarter, timelier care and to meet Meaningful Use goals. Key challenges included reducing billing errors, expediting notes turnaround, maximizing internal resources and improving clinician adoption with a system that required minimal training.

Rebekah implemented myAvatar™, which proved intuitive in a 2½-week training and smooth go-live, aided by a strong local user community. The system reduced work steps, sped reporting, made clinical forms easy to update, cut late service data entries by 50% in the first month (accelerating $92,000 into accounts receivable), and helped drive a 33% revenue increase in the first year while improving clinician satisfaction.

Rebekah Children’s Services

Scott Olson

IT Manager