Case Study: Tidewell Hospice achieves 33% more patient visits and reduced mileage costs with Netsmart (CellTrak)

Tidewell Hospice boosts staff satisfaction and patient care with mobile solution

Tidewell Hospice, a not‑for‑profit serving more than 1,000 patients daily across several Florida counties, struggled with burdensome, delayed field documentation, high mileage expenses and limited visibility into staff locations. Caregivers were often driving to the office to pick up schedules and returning to transcribe notes from memory or paper, increasing errors and reducing time spent with patients.

Tidewell implemented CellTrak integrated with the Netsmart EHR to enable point‑of‑care mobile documentation, GPS‑verified mileage and real‑time patient information. The change cut mileage costs (about a 20% reduction on average), increased patient visits per day by 33%, improved documentation accuracy and staff satisfaction, and reduced administrative burden while improving caregiver safety and coordination.

Tidewell Hospice

Lou Freitas

Director of IT