Case Study: Stars Behavioral Health Group achieves 50% drop in retraining and halves rollout time with Netsmart myEvolv

Stars Behavioral Health Group - Customer Case Study

Stars Behavioral Health Group (SBHG) in Long Beach, CA, a behavioral health provider, faced major challenges moving from paper and an ineffective in‑house progress‑note system to a new EHR. Early training used a one‑size‑fits‑all, IT‑centric approach with large classes and a single technical manual, leaving trainees bored or confused and producing a 50% retraining rate that slowed rollouts.

SBHG implemented myEvolv™ and redesigned training—smaller, skill‑leveled classes, focused topic sessions, QA and IT collaboration, user‑friendly manuals, and regular audits. The targeted approach cut the number of staff needing retraining by 50% and halved phase completion time, reducing average rollout time from eight weeks to four.

Stars Behavioral Health Group