Case Study: Rebekah Children's Services achieves 33% revenue growth and reduced billing errors with Netsmart myAvatar

Rebekah Children’s Services uses myAvatar to reach ambitious goals

Rebekah Children’s Services, a 115-year-old behavioral health nonprofit serving children and families from Gilroy, Salinas and Campbell, Calif., needed to reduce billing errors, speed up clinical notes turnaround, maximize internal resources and qualify for meaningful use incentives. Leaders wanted an intuitive EHR clinicians would actually use so they could drive down costs and improve outcomes.

They implemented Netsmart’s myAvatar with a focused two-week training and a smooth go-live, quickly consolidating reports and simplifying workflows for clinicians. The results: late service data entries fell 50% in the first month (bringing $92,000 into accounts receivable 30 days sooner), annual revenue rose 33%, and staff gained time for evaluation and error prevention—positioning the agency for meaningful use incentives and better care decisions.

Rebekah Children’s Services

Scott Olson

IT Manager