Case Study: Willow Health Care achieves 35% increase in EHR usage and streamlined documentation with Netsmart EHR

Fine-tuning Helps Willow Health Increase Usage and Value

Willow Health Care is a nonprofit continuing care retirement community in Willow Springs, MO, operating more than 500 beds across skilled nursing, assisted living, memory care and home/community services. After implementing a Netsmart EHR in 2015 to unify clinical, financial and census data, the organization faced lingering paper-based workflows, inconsistent user adoption and claims formatting issues that limited the system’s value.

Working with Netsmart consultants (and accounting partner BKD), Willow Health optimized configuration, role-based dashboards, best-practice workflows and ongoing training, and created an in-house information specialist to drive adoption. Post-optimization the organization saw a 35% increase in EHR usage, more consistent documentation, streamlined billing and claims processes, time savings from reduced redundant data entry and greater staff trust in the system.

Willow Health Care

Shelly Miller

Chief Financial Officer