Case Study: Rosecrance achieves integrated care and reliable Medicaid billing with Netsmart CareRecord

Rosecrance Uses Netsmart Carerecord™ To Enhance Client Recovery

Rosecrance, a Rockford, IL–based nonprofit serving substance abuse and mental health clients across 33 sites in Illinois and Wisconsin (about 18,000 people a year), was growing faster than its legacy systems could handle. After a merger and continued expansion, the organization still relied on paper backups and faced missed billing authorizations because Illinois Medicaid registration and billing weren’t automated or integrated.

Partnering with Netsmart as an edge development partner, Rosecrance implemented Netsmart CareRecord™ and automated the Illinois Medicaid form, creating integrated workflows that warn clinicians when authorizations are missing. The change delivered better coordinated care, greater efficiency, reduced billing errors, and ensured payment for services — freeing staff to focus on improving client recovery.

Rosecrance

Denise Popp

Director of IT