Case Study: Ohio’s Hospice achieves faster after-hours and urgent-call response with Netsmart CareRouter

Ohio’s Hospice speeds response to after hours and urgent calls

Ohio’s Hospice is a partnership of not‑for‑profit hospices headquartered in Dayton, Ohio, serving patients and families across 55 Ohio counties. The organization struggled to quickly identify which clinicians were available or closest for after‑hours and crisis calls, slowing response to urgent needs like uncontrolled pain or breathing problems and risking unnecessary interruptions of providers on other visits.

They implemented CareRouter™ (with Netsmart) so care coordinators can select a patient and address, see the nearest available, appropriately licensed provider, add call details, and notify patients and clinicians in real time. The change cut staff burden and travel time, improved provider preparedness, and allowed data‑driven staffing; Ohio’s Hospice now meets its 15‑minute enroute goal about 90% of the time and recorded $8,000 less in mileage expenses in one month while receiving positive feedback from staff and families.

Ohio’s Hospice

Kent Anderson

Chief Executive Officer