Case Study: The Jewish Board achieves seamless, centralized documentation and increased workflow efficiencies with Netsmart myAvatar

The Jewish Board of Family and Children’s Services find seamless documentation access regardless of care setting

The Jewish Board of Family and Children’s Services is New York City’s largest human services agency, serving more than 40,000 clients across 75 sites, including 12 residences for people with intellectual and developmental disabilities. The organization struggled with paper-based, inconsistent clinical documentation and medication tracking across multiple settings, which hindered care coordination, created risk of lost paperwork, and required time-consuming travel and manual processes.

Partnering with Netsmart to implement the myAvatar EHR across its I/DD programs gave staff a single, centralized health record with standardized documentation, electronic medication administration records, and automated billing supports for ICF/IRA/OPWDD. The change eliminated paper, improved access to up-to-date client information at the point of care, streamlined coding and billing, and delivered major time savings—clinician travel time dropped by at least 60% and documentation time was significantly reduced—resulting in better care coordination and increased workflow efficiencies.

The Jewish Board

Madhuparna Dutta

Director of Clinical Applications