Case Study: Circle of Life Hospice achieves improved real-time care coordination and cost savings with Netsmart Hospice Advisor

Circle of Life Hospice partners with Netsmart to bring better care to its patients

Circle of Life Hospice, the largest non‑profit hospice in Northwest Arkansas with more than 25 years of service, found its legacy EHR unable to deliver real‑time information or responsive vendor support. The inadequate system created cumbersome workflows across two inpatient units and field staff, and as a nonprofit the agency needed an affordable, dependable solution that met hospice regulatory and clinical needs.

Circle of Life implemented Hospice Advisor as a hosted Plexus Cloud solution through Netsmart, gaining a dedicated support contact, 24/7 troubleshooting, and regular updates. The change improved care‑team communication and clinician confidence with up‑to‑date patient records (including iPad access), ensured timely regulatory compliance, reduced hardware and staffing costs, and delivered responsive, dependable support—strengthening patient care and family satisfaction.

Circle of Life Hospice