Case Study: Kern County achieves 10x private billing collections with Netsmart Insight

Kern County Increases Private Billing Collections 10x With Help From Insight™

Kern County Public Health Services Department operates 13 clinic sites across central California and primarily serves uninsured residents while also treating privately insured patients. With no prior system for private billing, limited staff training in credentialing, coding and insurance requirements, and not being a preferred provider, the department struggled to capture reimbursement for services like immunizations.

By implementing Netsmart’s Insight EMR and training staff—led by Health Insurance Specialist Athina Kinsley—Kern County set up insurer-specific billing tables, improved registration and vaccine inventory workflows, and learned denial management. The initiative streamlined operations, boosted quality assurance and compliance, and increased private collections from $42,000 to nearly $500,000 in six months (about a 10x increase).

Kern County

Athina Kinsley

Health Insurance Specialist