Case Study: Hospice of the West achieves 100% at-visit charting and faster training with Netsmart Mobile

Hospice of the West finds efficiency and ease of use with mobile EHR

Hospice of the West, the second-largest community-based hospice and palliative care organization in Maricopa County, Arizona and CHAP‑accredited, faced inefficient field workflows. Clinicians contended with bulky laptops, frequent after‑visit documentation that risked omitted details and compliance issues, slow training, limited battery life, and triage staff lacked real‑time visit information.

After implementing Netsmart Homecare Mobile tablets, nurses now complete 100% of charting at the point of care, reducing errors and documentation time. Training time fell from two days to half a day, staff satisfaction increased, and triage teams benefit from instant, auto‑synced data and clinical alerts—resulting in faster, more accurate documentation, improved compliance, and greater capacity for admissions.

Hospice of the West

Lisa Cheney

Director of Hospice Services