Freshworks B2B Case Studies & Customer Successes

360training.com

Craig Douglas

Sr. Director of Operations

a&s Adria

Tarik Rovcanin

Marketing and Subscription Manager

Addison Lee

Ray Wise

Help Desk Supervisor

Advertas

Laura Cuttill

Practice Lead

AIP Publishing

Bernadette Garcia

Assistant Director, (CEOP)

AlfKa

Alfredo Cely

Senior Engineer

Alterra Mountain Company

Christy Cooper

Senior IT Operations Analyst

aNewSpring

Stefan van den Tol

Service Manager

Ann Arbor T-shirt Company

Chantal Laurens

Vice President of Retail Operations

Anne Street Partners

Aaron Spiteri

Senior Systems Administrator

Anytime Mailbox

Nathalie Schroeder

Vice President of Operations

AP Processing

Paul White

Applian Technologies

Debbie McCormick

Director of Technical Support Systems

Aramex

Romel Dababneh

Corporate IT Operations Manager

Arco

Philip Gardham

Service Desk Team Lead

Astraware

Howard Tomlinson

Co-Founder

Averda

Zenon Oratis

Senior IT Manager

Aviolinx

Alec Farquharson

Senior Account and Product Manager

Axminster

Damion Norcombe

Technology & Business Change Manager

BAM Belgium

Pieter Thewis

Director of IT Operations

bankbazaar.com

Krishnenjit Roy

VP-Technology

BannerBuzz

Tarang Desai

Team Manager

BEL USA

Laila Halim

Quality Assurance Analyst

Bensons for Beds

Laurence Hendy

Head of Business Application

Beyond Retail

Elliot Lees-Bell

Founder & MD

Big Bus Tours

Simon Johnson

Vice President of Customer Experience

Big Shot

Guy Brand

Co-Chief Executive Officer

Bluekore

Mary Ann Manzano

Founder & Director

Blys

Ilter Dumduz

Chief Executive Officer and Founder

Brandt Companies

Robert Everett

Director of IT

Breakers Unlimited

Stuart Janda

Sales Team Leader

BridgeStone

Christophe Tomborski

Back Office Manager

BridgeStone

Luke Gaspar

Field Engineer

Brisbane Racing Club

Missy Ivan

Business Systems Analyst

Brooke

Brian Lake

Head of Information Services

Brumbrum

Matteo Barcella

Director of Operations

Bunz mobile Physio

Wolfgang Bunz

Founder and Creative Head

bux

Yorick Naeff

Head of Client Operations

Byond Travel

Aashray Patel

Partnerships and Marketing

Cadence Health

Leanne Cooper

Founder & Director

Campaigntrack

Mike Pretlove

Operations Director

Canfitpro

Micheal Best

IT Manager

Casey Cardinia Libraries

Daniel Lewis

General Manager

CashKaro

Qaisar Farooq

Operations & CRM Manager

Centrium

Marcin Kurylak

Centro Global Solutions

Abey El Sayed

Centro Command Center Manager

Chargebee

Rajaraman Santhanam

Co-founder and CTO

Cheetah Digital

Cinnamon Hotels & Resorts

CISS

Diego Gesser

Support Center Manager

Citizens Advice

Simon Sheridan

Product Manager

Cognologix

Rakesh Gupta

Director of Engineering

Conlog

Bianca Gulston

Services Team Leader

Contour Networks

Tom Stovicek

Operations Manager

Cordant Group

Craig Bell

IT Service Director

CovalentCareers

Daniel Goodrich

Head of Candidate Success Founding Team

Curacubby

Steven Khuong

Chief Executive Officer

cure.fit

Pritesh Jain

Head of Customer Experience

Currie & Brown

Chris Balmbro

Group IT Director

Datahut

Tony Paul

Co-founder

Decathlon

Vijoy Nair

User Happiness Lead

Dexion

Merrill Micu

IT Infrastructure Specialist

Dineout

Distribution Management Group

Santo Brullo

IT Service Director

Doctaly

Phil Tyler

Chief Operation Officer

Doctible

Ajit Viswanathan

Co-Founder, Chief Executive Officer

Donvale Christian College

Joshua Lyon

ICT Manager

Doozer

Robert Frenz

Entrepreneur in Residence

DRIVE

Steve Kolb

Owner

DTI Management

George Cremeans

Lead QA/Automation Engineer

Dunzo

Arvind Prashanth

Program Manager

Earth911

Trey Granger

Senior Waste Analyst

East West Destination Hospitality

Jared West

Operations Manager for IT

Edinburgh Trams

Hicham “Mitch” Tamraoui

Senior Customer Relations Officer

Educational Service District 123

Abner Garza

Technology Support Specialist

Evans

Triloki Rawat

Director

Exotel

Sahith Krishna

Product Marketing Manager

Explara

Santosh Panda

Founder & Chief Executive Officer

EzTix

Jeremy Mitchell

CEO

Facilitron

Brian Engles

Director of Partnerships

Fantastic Services

Denitsa Dimitrova

Sales Lead

FinAccel

Ahmad Johari

Vice President Operations

Finders Brands

Robert Czik

Chairman

Foremost Media

Jon Ballard

Chief Executive Officer

Fullkom

Paul Wheeler

General Manager

G.M. Tour & Travel

Narissara

Digital Marketing Manager

Georg Fischer

Jürgen Harsch

Head of Global Service & Support

Gloucestershire County Council

Cheryl Millyard

Head of Business Service Centre

Government of Telangana

Jayesh Ranjan

Secretary, Information Technology

Grant Broadcasters

Ken Ngo-Ralston

Group IT Manager

Grofers

Karan Priyanku Sarma

Associate Director

GrowersHouse.com

David Keith

Chief Technology Officer

Hamleys

Vaughan Potter

Head of Customer Services

hhp

Anja D'Haenens

Customer Service

Hired

Bryce Young

User Operations Engineer

HiveXchange

Antonio Palanca

Chief Executive Officer & Co-founder

holiday me

Harshvardhan Yadav

Product Manager

HubOne

Nick Beaugeard

CEO and Founder

HyperVerge

Kedar Kulkarni

Co-Founder

Iba Cosmetics

Mauli Teli

Co-Founder

iDrive Logistics

Matthew White

Client Relations and Operations Manager

iKhokha

Sassoon Muller-Scheepers

Head - Data & Analytics

INCAE Business School

Juan Ramone Dorte

Social IT Director

International Schools Group

Alexander van Iperen

Chief Operations Officer

iotum

Cara Herbig

Global Accounts Manager

iPay88

Chan Kok Long

Co-Founder and Executive Director

Irisoft

Jana Kalasova

Irisoft

ISM e-Company

Uditha Wijesundara

IT Director

Jamberry

James Crawford

Director of Support

JLA

Daniel Trindade

Marketing Manager & Optimization Lead

Judson University

Ben Greeno

Interim Director of Information Technology

KaafMeem

Mayyer Saleh

General Manager

KiwiQuads

Oliver Noles

Director

KKday

Jim Chang

Regional Director

Knose

Nathan Harris

Co-founder & Chief Operating Officer

Knowlarity

Manoj

Sr Manager, HR

Kongskilde

Kim Johnsen

COO

Kovai.co

Gowri Ramkumar

Customer Relationship Manager

LeadsMarket

Marco Ponce

Senior Marketing Manager

Lesley University

Charles Cooper

Director

LM IT

Mile

Support Process Manager

Logisfashion

Jaume Riera

IT Manager

Look After My Bills

Zehra Hosni

Operations Analyst

Look Fabulous Forever

Caroline Geraerts

Customer Service Manager

Lori Systems

Louise Bouton

Product Operations Manager

M&C Saatchi

Adam Le Feuvre

Project Manager for M&C Saatchi’s Freshservice implementation

Macmillan Distribution

Matthew Hogg

Director of Publisher and Customer Services

MakeMyTrip

Aditya Priyadarshi

Online Product Head (Holidays)

Mama Money

Deon Botha

CRM Solutions Team

Marineparts Finland

Jonathan Gustafsson

Chief Operations Officer

Marsh & Parsons

Luke Pardon

Service Desk Team Leader

MartialArtShop

Martin Blakeway

Director

MediusGo

Robert Karlstrand

Customer Center Manager

Meon Valley Travel

Colin Boddy

Corporate Director

Mipsmedia

Moneycorp

Kenneth Byrne

Head of IT Services

MoreApp

Clara Sebastián

Product Genius

Mosanada

Adam Wood

Deputy Director – Business Solutions

Motorama

Tony Casey

Manager of Information Technology

MTN Cameroon

Imani Masuke

Head of Digital Innovation

Musafir

Music Magpie

Jonathan Beirne

Group Head of Customer Service & Experience

National eResearch Collaboration Tools and Resources

Wilfred Brimblecombe

Operations Manager

National Rugby League

Maurice Veliz

IT Manager

Nebu

Wouter Eijben

Chief Service Officer

NeCTAR

Nick Golovachenko

Support Manager

NITI Aayog

Amitabh Kant

Chief Executive Officer

NuDebt

Pieter-Ben Pienaar

Head of IT & Technology

OfficeMax

Joseph Orquejo

eBusiness & IT Service Delivery Manager

Offset Solar

Rob Schmidt

Chief Technology Officer

OmniPACS

Kevin Jordan

Co-Founder and Head-Sales & Business Development

Onlinefaxes.com

Mira Yardan

CEO

Open Study College

Andy Hawthorne

Open Study College

Outwood Grange Academy

Stuart Jones

Director of ICT Support Delivery

Patricia Technologies

Chris Izu Okafor

Chief Operating Officer

Pearson

Matthijs Lok

Marketing Manager Online

Penta

Jessica Holzbach

Co-Founder & CCO

Physicians Choice Dialysis®

Jim Kilcur

Director of Talent Management, Information System, and Marketing

Pirate Studios

Kurt Marshall

Operations Manager

Planned Giving Marketing

Allison Sanka

Director of Marketing Operations

Plantagen

Morten Nyland

IT Consultant

PosterGully

Bharat Sethi

Founder & CEO

Poundit

Kyu Renegado

Head of Customer Happiness and Sales

Premier Foods

Simon McKenzie

Service Delivery Manager

Presence of IT

Progressive

Simon Lindsay

Managing Director

Randstad

Brooke O’Keefe

HR Manager

Rang De

Ramakrishna NK

CEO

Rant & Rave

Gareth Rees

Head of Service Delivery

ReallySocial

James Krappe

Managing Director

Red Acre

Elona Attard

Customer Success Lead

Reply.ai

Erica Mannherz

Co-founder, Business Development + Growth

Responsive

Aditya Sridharan

Global Presales Head

Ribbedtee

Mikel Schwarz

Co-Founder

Rightmove

David Cray

Head of Customer Experience and Product Development

RingCentral

Fred Chin

Senior Director of IT End-User Services

Rockstar Recipes

Daniel Orr

Rockstar Recipes

Roseville Joint Union High School District

Tony Ham

Director of Technology

Royal Rehab

Ben Laxton

Service Delivery Manager

Saavn

Esha Savla

Head of Audience Experience

SACAP

Karina Coetzee

Business Process Manager

Salinas Valley Memorial Healthcare System

Audrey Parks

Chief Information Officer

SB Wire

Daniel Jones

SB Wire

Scandinavian Design Center

Jörgen Bödmar

Founder & CEO

Selwood Housing

Mark Heyworth

Head of ICT

SENS Group

Nicolas Stegmann

Chief Marketing Officer

Serimax

Marie-Alice Calando

IT Operations Director

Shelton Development Services

Phil Shelton

Chief Executive Officer

ShipTime

Dave Wilson

Vice President, Operations

Shortlist

Joey Frasier

Co-founder and Chief Operating Officer

ShowIT Media

Jonas Christoffersen

CEO

Shuttle Delivery

Jason Boutte

Chief Executive Officer

Sify

Arun Rajamani

Head Digital Sales

SilverWiz

Iliya Yordanov

Co-Founder

Simply Maid

Huy Hoang

Founder

SmartBuyGlasses

Daisy Wei

Customer Service Department Manager

SmartBuyGlasses

Rafael Vazquez

Customer Support Lead

Solar Support

Auston Taber

Chief Executive Officer

Squaretalk

Nawaf Helou

Director of Customer Experience

Stockport

Dan Hollands

IT Service Desk Manager

Suncare Community Services

Martin James

IT Manager

SunCulture

Joan Sigu

Head of People and Culture

Supara Group

SuprDaily

Varun

Heads the Customer Service

Swinerton Builders

Lauren Nunnally

Director of Support

Synaq

Floyd Derry

Technical Operations Manager

Synergy

Simon Shanks

Head of Sales

Synpulse

Rome Orofeo

IT Support Specialist

TCSI-DIGIBÉRIA

Joao Faria

Support & Service Manager

Teleresult

Alex Nadeau

Senior Client Manager

Teletrac Navman

Garth Cloete

Enterprise Support Manager

Thai Union Europe

Romain Deguitre

Service Desk Manager

The Coffee Mate

Laura

Country Manager

The Dutch Label Shop

Hielke Booijink

Founding Co-Partner

TKF Telecom France

Jean-Philippe Thiery

Managing Director

Top Digital Agency

Trapeze Group

Anuj Johri

IT Manager

Travix International

Kimberly Strickland

CC Innovations Manager

Tree of Life Bookstores

Nathan Mazellan

Director of Support

TRIBUS

Jeff Harris

Vice President - Business Development

Uitzendbureau

Paul van Alten

Online Marketer

Ultius

Mellissa Baetens

Ultius

UnderwearMan

Paul Ludena Delgado

Founder

UNICEF

Phillip Casey

Digital Marketing Specialist

UNiDAYS

Tom Peach-Geraghty

Head of IT Operations

University of Sydney

Alex Seng

Business Systems Analyst

Untappd

Emma Johnson

Vice President of Customer Support

UrbanPiper

Vijay

HR Manager

Vantage Circle

Anjan Pathak

Co-Founder and Chief Technology Officer

Vectrus

Curtis McLeod

Technical Recruiter

Veeva Systems

Prasad Ramakrishnan

Chief Executive Officer

VetShopAustralia

Steve Perissinotto

Director

Vice Media Group LLC

Jansen Cinco

Associate Director

Voonik.com

Jiaullah

QA Engineer

Wadi Degla

Amr Onsy

Director of Customer Service

Western Sussex Hospitals NHS Foundation Trust

Grant Harris

Head of IT operation & Head of Medical Record

Windmill Microlending

Wisby

Huzefa Motorwala

Wisby

WOW 24*7

Maya Momotok

CEO

Ziptransfers

Mike Black

Customer Service Manager

Zoomcar

Puja Anand

Product Manager, ZAP Subscribe