Case Study: Contour Networks achieves 10x call-center performance and zero-maintenance cloud PBX with Freshworks (Freshcaller)

Contour Networks Inc. Improves Call Center Performance by 10x Using Freshcaller

Contour Networks, a Colorado-based MVNO serving financial and retail industries, faced persistent outages and an internally managed PBX that required engineering time to fix. They needed a simple, cost‑effective cloud PBX with zero internal maintenance and chose Freshworks’ Freshcaller after already using Freshdesk.

Freshworks implemented Freshcaller—providing an intuitive UI and easy-to-manage IVR so non‑engineers can administer the phone system—and replaced their PSTN-integrated PBX. The solution delivered better VoIP call quality, allowed Contour Networks to scale without involving engineering, cut maintenance costs, and produced a measurable 10x improvement in eliminating downtime.

Contour Networks

Tom Stovicek

Operations Manager