Case Study: MediusGo cuts customer queries by 40% with Freshdesk

MediusGo leverages Freshdesk to reduce customer queries by 40%

MediusGo, a UK-based software company specializing in procurement, accounts payable, and expense management, was seeing a growing volume of customer queries as the business scaled. To manage support requests more efficiently, reduce manual work, and improve visibility into performance, it turned to Freshworks’ Freshdesk.

Freshworks implemented Freshdesk to centralize support, streamline ticket handling, and improve productivity with features like ticket views, assignments, customization, reporting, and multi-language support. The result was a 40% reduction in customer queries, along with improved agent responsiveness, better visibility into support operations, and more efficient handling of incoming requests.

MediusGo

Robert Karlstrand

Customer Center Manager