Case Study: SilverWiz achieves streamlined multi-product support and higher agent productivity with Freshworks (Freshdesk)

Silverwiz Supports 150,000 Users Across Three Products With Freshdesk

SilverWiz, the maker of MoneyWiz, MileWiz and SYNCbits, supports about 150,000 users across three products and was struggling with difficult multi‑product support, unintuitive forums and poor user experience in their previous helpdesk. Looking for a better solution, SilverWiz turned to Freshworks and its Freshdesk product to centralize support and community discussions.

Freshworks implemented Freshdesk so agents could manage multiple products from a single helpdesk, use ticket filters and saved views, and run organized community forums for feature requests and bug reports. The migration was quick and, with six agents handling roughly 2,331 tickets per month, SilverWiz saw a marked increase in agent productivity, smoother multi‑product workflows and higher community engagement — forum voting now helps prioritize features for the product roadmap.

SilverWiz

Iliya Yordanov

Co-Founder