Case Study: Anytime Mailbox achieves unified, trackable customer support with Freshcaller (Freshworks)

How Anytime Mailbox Decluttered Customer Support with Freshcaller

Anytime Mailbox, a digital mailbox and postal mail management software company, needed to unify multiple customer support tools into a single platform so their distributed support teams could work more efficiently. They selected Freshworks’ Freshcaller (alongside Freshdesk and Freshchat) to handle inbound and outbound calls and to convert phone calls into tickets, simplifying a previously fragmented setup.

Freshworks implemented an integrated solution—Freshcaller integrated with Freshdesk and Freshchat—giving Anytime Mailbox a single, unified view of phone, email, and chat interactions, plus a live dashboard and customizable daily/weekly/monthly reports. The result was streamlined operations and better oversight: the team can track missed and abandoned calls, generate agent performance and call-type reports, and ensure customers are called back the same day, making day-to-day support management noticeably easier.

Anytime Mailbox

Nathalie Schroeder

Vice President of Operations