Case Study: AP Processing achieves seamless, scalable customer communication with Freshworks (Freshdesk)

Ap Processing Enhances Communication Management

AP Processing (APPS) is a national debt-settlement company in Jupiter, Florida serving over 4,000 clients. Facing high volumes of interdepartmental customer queries and a prior in-house ticketing attempt that didn’t scale, AP Processing needed a help‑desk solution to ensure no correspondence was lost and to streamline routing across customer service, negotiations, and legal teams. They selected Freshworks’ Freshdesk to meet those needs.

Freshworks implemented Freshdesk with ticketing, keyword filters, Freshplugs data migration and open integrations to centralize and route requests automatically. The solution eliminated lost conversations, reduced time spent routing and tracking interdepartmental exchanges, and allowed AP Processing to focus more on client support rather than administrative follow‑up. Freshworks’ Freshdesk also simplified importing historical CRM data, accelerating their transition to the new help‑desk.

AP Processing

Paul White