Case Study: AlfKa achieves scalable phone operations and faster customer responses with Freshworks (Freshcaller)

How the Right Call Center Software Helped Alfka Scale Up Their Phone Operations

AlfKa, an online education provider in Florida, needed to scale up phone operations without overhauling existing workflows. To replace one-to-one phone support and handle growing call volume cost-effectively, they adopted Freshworks’ call center platform Freshcaller.

Freshworks implemented Freshcaller’s IVR and programmable phone trees so common course inquiries get immediate automated answers while callers retain the option to connect to a live agent. The solution reduced routine call handling and freed AlfKa’s administrative staff to focus on higher-value tasks, delivering faster telephone responses and a clear two‑pronged boost in customer service efficiency and staff productivity.

AlfKa

Alfredo Cely

Senior Engineer