Case Study: ShowIT Media achieves a 99% customer satisfaction rating with Freshworks' Freshservice

Showitmedia Achieves a 99% Customer Satisfaction Rating With Freshservice

ShowIT Media, a Denmark-based IT service provider that delivers customized IT, AV and telecom solutions to small and mid-size teams, was struggling with support handled through email — lacking context and clear communication. To solve this, they turned to Freshworks’ ITSM product Freshservice to replace email-based workflows and provide a more structured, contextual service desk.

Freshworks implemented Freshservice, which proved easy to adopt and automate (“like putting together LEGO bricks”), delivering faster, clearer support and responsive vendor assistance. As a result ShowIT Media reports zero client complaints and a 99% customer satisfaction rating, with first-contact resolution at 50% and an 80% response metric, plus reduced time spent on emails and more efficient automation thanks to Freshworks.

ShowIT Media

Jonas Christoffersen

CEO