Case Study: The Dutch Label Shop builds a remote global call center and captures missed calls with Freshworks' Freshcaller

How Freshcaller Enabled the Dutch Label Shop to Build Completely Remote Call Center Teams

The Dutch Label Shop, a small-batch woven-label manufacturer serving artisans and independent designers worldwide, needed to guide customers through a complex custom-ordering process and provide reliable phone support across multiple countries. To build a fully remote call center without costly on-premises infrastructure, they turned to Freshworks and implemented the Freshcaller call center software.

Freshworks’ Freshcaller delivered a virtual phone system with purchasable local numbers and a Missed Calls to Tickets feature that converts every missed call into a support ticket, enabling their customer support team to operate from three continents and follow up promptly. As a result, The Dutch Label Shop can offer real-time, guided phone support for complex orders, maintain a distributed team working from home, and systematically track and resolve missed inquiries.

The Dutch Label Shop

Hielke Booijink

Founding Co-Partner