Case Study: KiwiQuads (FPV drone retailer) achieves 50% sales growth with Freshworks' Freshcaller

Kiwiquads Increases Sales by 50%, With Freshcaller

KiwiQuads, an Auckland-based seller of FPV drones and organizer of the Micro Racing League, needed a modern phone system to provide customer service while on the move — they were previously sharing personal mobile numbers, which led to uneven workload and poor ticket tracking. They found a solution through Freshworks, adopting Freshcaller (alongside Freshdesk) to handle calls and routing.

Freshworks implemented Freshcaller to forward calls to team mobiles, record voicemails, and integrate calls with Freshdesk tickets so staff can pick up anywhere and see customer history. The change made KiwiQuads more organized, improved customer experience, boosted staff productivity, and delivered measurable impact — sales increased by at least 50% month over month.

KiwiQuads

Oliver Noles

Director