Case Study: iDrive Logistics achieves streamlined, lower-cost customer communications with Freshworks' Freshsales CRM

iDrive Logistics - Customer Case Study

iDrive Logistics, a U.S.-based small-parcel supply chain advisor serving roughly 700 customers, had relied on Salesforce for nearly a decade but found it expensive per user and overly complicated. To simplify their sales, account and inter-office communication, iDrive switched to Freshsales from Freshworks as their CRM.

Freshworks implemented Freshsales to provide a simpler interface, built-in email and phone marketing, deal-stage tracking, and a single, transparent view of all customer communications so teams can engage with context. iDrive reports lower per-user cost versus Salesforce, easier onboarding, consolidated tracking of deals through discovery to contract, and automated analytics via the Freshsales API (including CSV reports delivered each Monday) that improve visibility and coordination across teams.

iDrive Logistics

Matthew White

Client Relations and Operations Manager