Case Study: Curacubby achieves 26% NPS improvement with Freshworks

Curacubby Improves Their Nps Score by 26% With Freshcaller

Curacubby, a California-based SaaS platform that streamlines back-office functions and e-payments for schools and childcare providers, needed a phone system that integrated tightly with helpdesk and CRM tools. After evaluating options, the company adopted Freshworks' Freshcaller alongside Freshdesk for their support team to handle customer and prospect calls and support requests.

Freshworks delivered an integrated Freshcaller–Freshdesk solution that automatically creates and links tickets from inbound calls, enables follow-up via email, and provides reporting and live analytics and mobile call transfer. This improved tracking, agent visibility, and timely callbacks, reduced missed/abandoned calls, and drove a measurable 26% increase in Curacubby’s NPS.

Curacubby

Steven Khuong

Chief Executive Officer