Case Study: Reply.ai achieves a 25% faster sales cycle and 10x faster reporting with Freshworks (Freshsales)

Why Chatbot Solutions Reply.ai Jumped From Trello to Freshsales for a More Sophisticated Sales Process

Reply.ai, a New York–based enterprise chatbot platform, was bumping into Trello’s limits for contact management, pipeline visibility and reporting as it scaled. In July 2016 Reply.ai chose Freshworks’ Freshsales CRM to replace Trello and provide a more sophisticated, sales-focused system.

Freshworks implemented Freshsales CRM to centralize leads, auto-log emails (via Mixmax Auto-Bcc), and deliver a customizable visual deal pipeline and reporting. As a result Reply.ai shortened its sales cycle by 25%, generates reports 10x faster, and achieved a 60% increase in productivity.

Reply.ai

Erica Mannherz

Co-founder, Business Development + Growth