Case Study: Rockstar Recipes achieves improved customer service and scalable multi-product support with Freshworks' Freshdesk

Rockstar Recipes Improves Customer Service Experience Using Freshdesk

Rockstar Recipes, an e‑learning business from Christchurch that sells guitar and piano courses online, struggled to scale support using a simple email-based ticketing system — autoresponses were mistaken for real replies and updates required time and programming skills they didn’t have. To address these challenges they turned to Freshworks and adopted its Freshdesk helpdesk solution.

Freshworks implemented Freshdesk features like multi‑product support, dedicated helpdesks, canned responses (quick replies), a knowledge base and community forums, plus Day Passes so everyone can pitch in on support. The result: a single, easy-to-configure support hub that lets customers self-serve, speeds up updates, supports multiple product addresses, and — in Rockstar Recipes’ words — has left them “never been happier with their support.”

Rockstar Recipes

Daniel Orr

Rockstar Recipes