Case Study: Centrium achieves world-class email support with Freshworks

Centrium Crm Gets a Powerful Email Support System

Centrium, a UK-based CRM for small and medium businesses, needed a simple, uncluttered email support system that could track messages, provide a knowledge base, split and merge emails, automate ticket assignment, and keep everything organized. They chose Freshworks and deployed its Freshdesk support platform to meet those requirements.

Freshworks’ Freshdesk delivered robust ticket management, automation and multi-channel support that eliminated delays, lost emails and forgotten social messages, while giving Centrium the flexibility to scale with on-demand Day Pass agents and keep a lean team. As a result, Centrium achieved faster, more reliable customer support, better organization across channels, and a noticeably improved customer experience.

Centrium

Marcin Kurylak