Case Study: BUX provides global in-app support with Freshdesk

Bux Uses Freshdesk to Provide a Global Support

BUX, the Amsterdam-based stock trading app, needed a better way to deliver global customer support for its mobile-only platform. As its audience grew, the team faced challenges with separate in-app support and an unintuitive support setup, while needing to help users with everything from simple how-tos to complex financial questions. To solve this, BUX turned to Freshworks’ Freshdesk.

Freshworks implemented Freshdesk with MobiHelp for in-app support, along with a knowledge base, feedback widget, email, portal, and phone support in one system. The result was a smoother, more integrated support experience across regions and channels, with measurable impact including an 18% increase in first contact resolution (FCR) and support for 17,383 tickets.

bux

Yorick Naeff

Head of Client Operations