Case Study: Doctible achieves a scalable, integrated cloud phone system with Freshworks Freshcaller

‘hippos Don’t Drive Business Decisions Data Does Foremost Media’s ‘fresh’ Approach to Experimentation

Foremost Media, a healthcare software company, needed a better way to handle calls because their helpdesk and phone system were not integrated. Using deskphones made it difficult for support and sales teams to answer calls when away from their desks, creating a chaotic and non-scalable setup. They turned to Freshworks, using Freshcaller alongside Freshdesk and Freshsales, to modernize their cloud phone system.

With Freshworks, Foremost Media was able to make and receive calls from a browser, route calls more effectively, and connect phone activity directly into their helpdesk and CRM. Features like call queues, business hours, and call barging improved flexibility, training, and customer responsiveness. While no hard metrics were provided, the company reported a major improvement in convenience and scalability, and said Freshcaller had grown into a mature, reliable phone system for the business.

Foremost Media

Jon Ballard

Chief Executive Officer