Case Study: Ultius Optimizes Hiring and Reviews 40% More Resumes with Freshteam by Freshworks

Ultius Optimizes Hiring and Reviews 40% More Resumes With Freshteam

Ultius, a recruiting agency connecting consumers with American freelance writers, needed a faster way to handle a high-volume hiring process. The team was reviewing 600 to 800 applications a month, using multiple tools including SmartRecruiters, Indeed, Monster, spreadsheets, and email folders, which made candidate tracking and communication clunky and time consuming.

To streamline hiring, Ultius implemented Freshworks’ Freshteam to centralize resumes, candidate stages, and communications in one system. With features like resume scanning, Kanban candidate views, and a conversations tab, Freshteam helped the team review about 40% more resumes, improve visibility across the hiring funnel, and manage a growing talent pool more efficiently while keeping costs and support needs manageable.

Ultius

Mellissa Baetens

Ultius