Case Study: WOW 24*7 achieves unified, scalable customer support (15,000+ tickets/month) with Freshworks' Freshdesk

WOW 24*7 provides Unparalleled customer support with Freshdesk

WOW 24*7 is a Kiev-based outsourcing provider that needed to eliminate tool sprawl and manage all client information in one place. With 11 agents handling 15,000+ tickets per month, the team struggled with separate CRM, chat and email systems and sought a scalable, unified solution—evaluating Zendesk, Kayako and Freshdesk from Freshworks before choosing Freshdesk.

Freshworks implemented Freshdesk as a single, multi-channel helpdesk (ticketing, chat, knowledge base), enabling chat-to-ticket conversion, centralized contact capture, and unified handling of phone and social requests. The result was a quick, smooth rollout and improved agent efficiency—WOW 24*7 now handles 15,000+ monthly tickets and averages 70+ chat conversations per agent per month with an 11‑agent team—and is planning to expand with Freshsales and Freshchat to further scale customer support.

WOW 24*7

Maya Momotok

CEO