Case Study: IriSoft achieves faster, multi-channel, multilingual customer support with Freshworks’ Freshdesk

Irisoft Cms Embraces Social Support

Irisoft, a Slovakia and Czech Republic–based software development firm with about 2,500 clients, was struggling with an inefficient support operation—roughly 50 phone calls and 150 emails a day—while facing growing social-media inquiries, multi-product and multi-language needs, and a demand for better reporting, spam controls and mobile access. After evaluating help-desk options, Irisoft selected Freshworks’ Freshdesk to address these challenges.

Freshworks implemented Freshdesk to provide multi-channel (including social), multi-product, multi-language and mobile support along with advanced search, reporting and spam settings. The solution met Irisoft’s requirements, enabling faster, better customer service for a high-volume support team, delighting clients and staff with improved response capabilities and frequent feature updates; Irisoft credits Freshworks with turning their support into a scalable, multi-brand operation.

Irisoft

Jana Kalasova

Irisoft