Case Study: Vectrus achieves scalable candidate tracking and team visibility with Freshworks' Freshteam

From a Bunch of Emails to an Ats - the Vectrus Story

Vectrus, a global provider of IT, network communications and logistics services, struggled with a brittle in‑house recruiting system built on SharePoint and custom tools that offered zero flexibility. Recruiters handled roughly 100 candidates each (about 700 in the pipeline at any time), relied on email and a shared mailbox, and frequently lost candidate conversations or candidate records. To solve this, Vectrus selected Freshworks’ applicant tracking system, Freshteam, to replace their ad‑hoc process.

Freshworks implemented Freshteam to centralize candidate records, stage tracking and communications (including the Conversations tab), and to enable shared visibility, feedback and workload tracking. Vectrus migrated about 200 candidates into Freshteam, stopped losing candidate threads, improved response times and gave managers clear insight into who was working which roles and contracts—delivering a more scalable recruiting workflow and better coordination across the team.

Vectrus

Curtis McLeod

Technical Recruiter