Case Study: Motorama revs up IT support with Freshworks' Freshservice

Motoroma revs up IT support for employees with Freshservice

Motorama, Queensland’s largest automotive retailer with 512 employees across 18 dealerships, faced cumbersome support software, email-based ticketing, no status tracking and poor collaboration. To replace their clunky BMC Track-it! and avoid overly complex alternatives, Motorama chose Freshworks’ ITSM solution Freshservice to provide an easy-to-use, cloud-based, ITIL-aligned platform.

Freshworks implemented Freshservice in under a week, rolling out CMDB, asset, incident, problem and change management plus a mobile app. The IT team moved from annual to monthly asset billing for greater accuracy, improved visibility into issues and ownership, and accelerated ticket handling and prioritization—benefits reported across all 512 employees and 18 dealerships.

Motorama

Tony Casey

Manager of Information Technology