Case Study: cure.fit achieves 95% SLA adherence with Freshworks Freshdesk

Cure.fit Builds an Empowered Support Team with 95% Adherence to SLAs using Freshdesk

cure.fit, the Indian health and fitness innovator, needed a way to scale customer support without losing speed or visibility as its business grew rapidly. The team wanted to keep support lean, improve response times, and give consultants a fuller view of each customer journey, so it turned to Freshworks’ Freshdesk as its customer service platform.

Freshworks helped cure.fit implement omnichannel ticketing, automated routing by vertical and urgency, and integrations with CRM, Jira, and other internal tools, plus an employee SOS alert workflow for safety incidents. With Freshdesk, cure.fit achieved 95% of issues solved within SLA, 60% resolved within 4 hours, and 76% within 12 hours, while improving visibility, first-contact resolution, and operational efficiency.

cure.fit

Pritesh Jain

Head of Customer Experience