Case Study: Bunz mobile Physio achieves 25% efficiency gain and improved phone accessibility with Freshworks (Freshcaller)

Bunz Mobile Physio Achieved an Uptick of 25% in Efficiency & an Unquantifiable Boost to Their Image, With Freshcaller

Bunz mobile Physio, a Munich-based provider of premium home physiotherapy across Germany and Austria, needed a scalable, low-maintenance phone system to support a distributed, fast-growing team and a customer base that relies on human contact. After testing many options, they chose Freshworks' Freshcaller for its WebRTC, easy setup, and minimal hardware requirements.

Freshworks implemented Freshcaller integrated with Freshdesk, enabling smooth migration, intuitive use, call-note capture, and ticketing for missed calls. The result: call volume and headcount nearly doubled without phone-system limits, a tracked 25% efficiency gain, fewer unproductive calls thanks to welcome messaging, and many recovered missed customers—plus an unquantified boost to the company’s image.

Bunz mobile Physio

Wolfgang Bunz

Founder and Creative Head