Case Study: GrowersHouse.com achieves improved agent accountability and streamlined monitoring of customer and vendor requests with Freshworks

Growershouse.com Ensures Effective Monitoring of Customer and Vendors Requests With Freshdesk

GrowersHouse.com, a family-owned hydroponics and indoor gardening retailer with a Tucson storefront and an online shop, was struggling with a single shared Gmail inbox, inefficient workflow management, missed emails, duplicate work, and no ticket-monitoring or accountability. To solve this, they evaluated options and selected Freshworks’ Freshdesk to complement their Gmail-based, multi-vendor environment.

Freshworks implemented Freshdesk through a hands-on trial, explainer videos and configuration of automated email routing, ticket assignment, and observer/SOP notifications. As a result, GrowersHouse.com gained clear task ownership, improved agent accountability and more accurate, complete responses, reduced missed or duplicate queries, and real-time monitoring of compliance — enabling managers to track and resolve issues reliably.

GrowersHouse.com

David Keith

Chief Technology Officer