Case Study: UnderwearMan achieves improved customer experience with Freshworks' Freshcaller

Underwearman Improves Customer Experience by Switching to Freshcaller

UnderwearMan, an eCommerce retailer in Tilburg founded by Paul Ludena Delgado, needed a reliable call solution to support its goals of fast delivery and strong customer service. After VoIP and regular phone systems failed to deliver consistent calls and business features, the fulfilment center adopted Freshcaller from Freshworks as a purpose-built call center platform to handle inbound product/delivery inquiries and outgoing sales calls.

Freshworks’ Freshcaller gave UnderwearMan customizable Welcome, Voicemail, Hang Up and hold/queue messages and integrated with their service workflows, restoring reliable call handling and a more professional caller experience. The fulfilment team now uses custom greetings to reassure customers and manage queues, helping UnderwearMan meet its service objectives and improve how callers perceive the brand.

UnderwearMan

Paul Ludena Delgado

Founder