PagerDuty B2B Case Studies & Customer Successes

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PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 80 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others.

Case Studies

Showing 121 PagerDuty Customer Success Stories

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Adopt-a-Pet.com achieves faster incident response and better system visibility with PagerDuty

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American Eagle Outfitters achieves unified incident management with PagerDuty

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Anaplan achieves faster incident response and operational efficiency with PagerDuty

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Australian Bank achieves faster deployments and automated compliance with PagerDuty

Australian Retail Giant Delivers Always-On Digital Experience using PagerDuty

Auto Trader UK improves incident response and alert reliability with PagerDuty

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Backcountry achieves NOC transformation and faster incident resolution with PagerDuty

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PagerDuty Fuels BlaBlaCar’s Shift Towards Real-Time Operations

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Brightcove achieves reliable alerting and streamlined on-call scheduling with PagerDuty

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Brink’s Secures Scalability with PagerDuty Runbook Automation Self-Hosted

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Bukalapak reduces incident response SaaS spend by 10% with PagerDuty

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BukuWarung achieves 83% faster response times with PagerDuty

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Bulletproof achieves reliable SLA response times and automated incident management with PagerDuty

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Cambridge Cognition achieves faster incident response and helps save lives with PagerDuty

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Casumo Goes All-In on PagerDuty for Digital Operations Management

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Change Healthcare achieves faster incident resolution and improved reliability with PagerDuty

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Chicago Trading Company achieves faster incident response and reduced alert noise with PagerDuty

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Claranet achieves real-time operations and faster incident response with PagerDuty

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Cloudflare achieves seconds-level mean-time-to-action with PagerDuty

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Code.org achieves scalable Hour of Code events reaching millions with PagerDuty

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Codeship achieves faster incident response and improved uptime with PagerDuty

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Datadog Puts DevSecOps in Action With PagerDuty

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DraftKings achieves greater platform stability and faster incident response with PagerDuty

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Ecobee Improves Team Health and Productivity with PagerDuty

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Empower Work scales its worker support text line with PagerDuty

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eToro achieves real-time operations and faster incident response with PagerDuty

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Evernote achieves seamless note access and maintains service-level objectives with PagerDuty

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ezCater achieves real-time operations transparency and flexibility with PagerDuty

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Fastly Next-Gen WAF achieves shortened MTTA and MTTR with PagerDuty

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Flixbus Drives Operational Efficiency With PagerDuty

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Fog Creek Software achieves reduced downtime and reliable, fail‑proof alerting with PagerDuty

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PagerDuty Paying Dividends for Form3’s Digital Payment Platform

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Fortune 500 Financial Services Company achieves streamlined automation and reduced alert noise with PagerDuty

FreedomPay achieves operational efficiency with PagerDuty Runbook Automation Self-Hosted

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Funding Circle achieves scalable growth and greater uptime with PagerDuty

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Global Banking Company achieves faster, automated incident response with PagerDuty

Global Staffing Company achieves faster incident response and improved operational efficiency with PagerDuty

Global Technology Company improves real-time operations and cuts incident resolution times by 75% with PagerDuty

GLOBO achieves faster incident response and reduced alert noise with PagerDuty

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Glovo improves customer experience and incident response with PagerDuty

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GREE reduces Mean Time to Repair and automates incident escalation with PagerDuty

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Groupon achieves reduced alerting noise and improved engineering productivity with PagerDuty

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Groww improves DevOps incident response and MTTA with PagerDuty

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Guidewire achieves faster 24/7 cloud support and incident response with PagerDuty

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Honeycomb improves incident management efficiency with PagerDuty

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Hyland achieves faster incident response with PagerDuty

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IAG Loyalty achieves sustainable growth and faster incident resolution with PagerDuty

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IBM Smarter Workforce achieves reduced alert noise and faster incident resolution with PagerDuty

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IG Group achieves faster, more reliable incident response with PagerDuty

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IHS Markit Centralizing Incident Management With PagerDuty & ServiceNow

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PagerDuty Helps Premium Indian Streaming Company Reduce Noise by 60 Percent and Eliminate 470k Events Annually

Indiana University achieves reduced alert noise and improved on-call productivity with PagerDuty

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Invoca achieves fewer customer-impacting service disruptions with PagerDuty

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Jeppesen achieves 24/7 website availability and 100% app uptime with PagerDuty

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John Lewis & Partners achieves faster incident response and always-on retail experiences with PagerDuty

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Knightscope Relies on PagerDuty to Keep Their Robots Rolling

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How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences

Loblaw Companies Limited achieves faster incident resolution and stronger service ownership with PagerDuty

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How PagerDuty Enabled Loft Orbital to Achieve Incident Response Lift Off

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Lonely Planet achieves 200% faster incident response with PagerDuty

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Major League Soccer achieves uninterrupted fan access and faster incident response with PagerDuty

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City Government Expects 250% ROI in 3 Months with PagerDuty

Manheim achieves product agility and improved collaboration with PagerDuty

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Mary’s Meals maintains mission-critical operations with PagerDuty

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Monzo improves customer experience and on-call health with PagerDuty

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mTOMADY Expanding the Reach of Healthcare to Underserved Countries

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Multinational Technology Company Chooses PagerDuty to Transform Customer Service

NAMI Partners with PagerDuty to Deliver Critical Mental Health Resources

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NAMI safeguards and expands critical mental health resources with PagerDuty

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Nelnet achieves $650K annual savings and increased uptime with PagerDuty

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Nexleaf Analytics prevents deadly hospital blackouts in Kenya with PagerDuty

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How Nexleaf and PagerDuty are Monitoring Healthcare

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Nextdoor achieves faster incident response and team accountability with PagerDuty

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OVO Energy Powers Digital Transformation With PagerDuty

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Own Company achieves faster 24/7 customer support with PagerDuty

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Oy! Indonesia achieves 87% faster recovery with PagerDuty

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Panasonic achieves 100% faster incident response and hassle‑free on‑call scheduling with PagerDuty

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Pantheon achieves 99.9%+ uptime and 24/7 global incident response with PagerDuty

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Pantheon achieves faster customer support SLAs with PagerDuty

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Parsley Health Bringing Telemedicine to the Front Lines

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Picnic (online supermarket) achieves 500% faster incident response and scales operations with PagerDuty

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Ping Identity achieves extreme reliability and 100% reduction in incident repair time with PagerDuty

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Quartet achieves a 25% drop in incidents and faster incident response with PagerDuty

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How Quizlet is Shifting to an Engineering Culture of Resilience and Gaining Efficiencies Along The Way

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REA Group achieves faster incident response and streamlined incident management with PagerDuty

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ResultsCX achieves faster IT resolution and higher uptime with PagerDuty Runbook Automation Self-Hosted

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Ryanair achieves greater efficiency and resilience with PagerDuty Runbook Automation Self-Hosted

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SailPoint Secures Digital Operations Maturity with PagerDuty

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SAP achieves faster major incident response with PagerDuty

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Self-Driving Car Company reduces alert noise and improves incident response with PagerDuty

SendGrid achieves faster incident response and reduced downtime with PagerDuty

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Simple achieves excellent customer experience and faster incident response with PagerDuty

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Sky Betting and Gaming achieves faster incident response with PagerDuty

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Specsavers achieves operational efficiency at scale with PagerDuty Automation

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Sportradar achieves greater operational transparency and faster incident response with PagerDuty

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SPS Commerce keeps critical retail supply chain services online with PagerDuty

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Sqills improves incident response and digital operations management with PagerDuty

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StumbleUpon achieves reliable alerting and faster incident response with PagerDuty

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SundaySky achieves proactive customer support incident resolution with PagerDuty

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TechSoup improves nonprofit support and incident response with PagerDuty

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The Sporting Group achieves more efficient real-time incident response with PagerDuty

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The Telegraph improves digital operations visibility and incident response with PagerDuty

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Tokopedia achieves faster, more accountable incident response with PagerDuty

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Deploying Emergency Responders in Underserved Communities Around the Globe

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Trek Medics Expands Critical Services with the PagerDuty Operations Cloud

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Trustpilot improves incident response and scales reliable operations with PagerDuty

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Tyro Payments achieves automated microservices incident management and near-zero downtime with PagerDuty

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UK-Based Education Company achieves faster incident response and reduced downtime with PagerDuty

(Fish) Farm-to-Table Produce With PagerDuty

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Verivox improves alerting visibility and incident response with PagerDuty

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How Vodafone Is Enabling Immutable Telemetry

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VTS achieves faster incident resolution and higher uptime with PagerDuty

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Wehkamp (Netherlands' largest e‑commerce retailer) slashes downtime and boosts incident ownership with PagerDuty

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William Hill achieves faster incident response and 24/7 availability with PagerDuty

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Wooga achieves rapid incident response and centralized alerting with PagerDuty

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Xero achieves faster incident response and reduced MTTR with PagerDuty

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Youth ALIVE! achieves faster life-saving violence response with PagerDuty

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Youth ALIVE! achieves faster life-saving response and improved community violence prevention with PagerDuty

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zeebox (Beamly) achieves lightning-fast incident resolution and reliable international on-call coverage with PagerDuty

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ZENCONNECT achieves proactive, sub-hour incident resolution and zero alarm loss with PagerDuty

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Zendesk achieves faster, more informative incident analysis with PagerDuty

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