PagerDuty B2B Case Studies & Customer Successes

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 80 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others.

Adopt-a-Pet.com Keeps Their Systems Pup and Running With PagerDuty

Adopt-a-Pet.com

Shannon Cronin

Chief Technology Officer

American Eagle Outfitters Taps PagerDuty to Transform Incident Management

American Eagle Outfitters

Matt Kundrat

Senior Manager of Production Support

Anaplan’s Journey to Operational Excellence with PagerDuty

Anaplan

Ankush Mattoo

Senior Service Manager

Senior Operations Engineer

Backcountry achieves NOC transformation and faster incident resolution with PagerDuty

Backcountry

Leo Mata

Manager, Tech Ops

PagerDuty Fuels BlaBlaCar’s Shift Towards Real-Time Operations

BlaBlaCar

Julien Dehee

Head of Foundations

Brightcove achieves reliable alerting and streamlined on-call scheduling with PagerDuty

Brightcove

Brian Sensale

Senior Engineering Manager

Brink’s Secures Scalability with PagerDuty Runbook Automation Self-Hosted

Brink’s Inc.

Robert Powers

IT Automation Manager

Bukalapak Reduces Incident Response SaaS Spend by 10 percent with PagerDuty

Bukalapak

Jun Yao

SVP of Engineering

PagerDuty Helps Fintech BukuWarung Reduce Response Time by 83%

BukuWarung

Bulletproof achieves reliable SLA response times and automated incident management with PagerDuty

Bulletproof

Greg Cockburn

Chief Cloud Officer

Cambridge Cognition Uses PagerDuty to Help Save Lives

Cambridge Cognition

Ricky Dolphin

Chief Technology Officer

Casumo Goes All-In on PagerDuty for Digital Operations Management

Casumo

Change Healthcare Automates Diagnosis, Triage & Resolution with PagerDuty

Change Healthcare

Rusty Boguslavsky

Vice President, Cloud Infrastructure and Operations

PagerDuty Helps CTC Transform Operations in a Remote World

Chicago Trading Company

Luke Rotta

Manager, SRE & Observability

Claranet Partners With PagerDuty to Achieve Real-Time Operations

Claranet

Andrew Rundle

Principal Engineer

Cloudflare achieves seconds-level mean-time-to-action with PagerDuty

Cloudflare

Michael Daly

Engineering Manager

Code.org achieves scalable Hour of Code events reaching millions with PagerDuty

Code.org

Will Jordan

Software Engineer

Codeship achieves faster incident response and improved uptime with PagerDuty

Codeship

Datadog Puts DevSecOps in Action With PagerDuty

Datadog

Andrew Becherer

Chief Security Officer

DraftKings Scores Touchdown With PagerDuty

DraftKings

Josh Engels

Head of Problem Management

Ecobee Improves Team Health and Productivity With PagerDuty

Ecobee

Jordan Christensen

VP of Technology

Empower Work uses PagerDuty to Scale Text Support Line For Workers

Empower Work

Rajiv Puranik

Chief Technology Officer

eToro Trades Manual Processes for Real-Time Operations With PagerDuty

eToro

Elad Gotfrid

Director of IT Production

Evernote achieves seamless note access and maintains service-level objectives with PagerDuty

Evernote

Alexei Rodriguez

VP, Operations, evernote

ezCater Dishes Out Real-Time Operations With PagerDuty

ezCater

Jennifer Page

Engineering Manager

Fastly Next-Gen WAF achieves shortened MTTA and MTTR with PagerDuty

Fastly Next-Gen WAF

Zane Lackey

CSO

Flixbus Drives Operational Efficiency With PagerDuty

FlixBus

Jasper Spruytte

Engineering People Lead

Fog Creek Software achieves reduced downtime and reliable, fail‑proof alerting with PagerDuty

Fog Creek Software

Bradford Ley

System Administrator

PagerDuty Paying Dividends for Form3’s Digital Payment Platform

Form3

Eimear O’Connor

Chief Operations Officer

Fortune 500 FinServ Company Automates With PagerDuty

Fortune 500 Financial Services Company

FreedomPay Uses PagerDuty Runbook Automation Self-Hosted As Extension of Next Level Platform Engineering

FreedomPay

DJ DeBrakeleer

Director

Leading Fintech Company Funding Circle Uses PagerDuty to Help Scale Growth

Funding Circle

Paul Whyte

Engineering Manager - DevOps

VP of Engineering

Glovo Delivers a Consistent Customer Experience With PagerDuty

Glovo

Joan Martinez

Engineering Manager of Infrastructure and Security

GREE reduces Mean Time to Repair and automates incident escalation with PagerDuty

GREE

Eduardo Saito

Director of Engineering

Groupon achieves reduced alerting noise and improved engineering productivity with PagerDuty

Groupon

Connie-Lynne Villani

Senior Manager

Groww Opts for PagerDuty for a Better DevOps Experience

Groww

Aman Khare

DevOps Engineer

Guidewire Drives Cloud Migration and Customer Support with PagerDuty

Guidewire

Michael Nguyen

First Responders Team Manager

Honeycomb’s Improved Incident Management Process Removes Bottlenecks and Leads to Rich Results Across the Organization

Honeycomb

Fred Herbert

Staff SRE

PagerDuty Enables a New Level of Incident Response for Hyland Software

Hyland

Brian Long

Observability Engineer

PagerDuty Enables Sustainable Growth for IAG Loyalty

IAG Loyalty

Colin Lewis

Head of Core Engineering

IBM Smarter Workforce achieves reduced alert noise and faster incident resolution with PagerDuty

IBM

Peter Kosmalski

Manager of Hosting Operations Support

IG Trades Rigid Processes for Reliability, Flexibility, and Agility With PagerDuty

IG Group

Hamed Silatani

Head of Application Services

IHS Markit Centralizing Incident Management With PagerDuty & ServiceNow

IHS Markit

John Kennedy

Director of Observability

PagerDuty Helps Premium Indian Streaming Company Reduce Noise by 60 Percent and Eliminate 470k Events Annually

Indian Premium Streaming Company

Indiana University achieves reduced alert noise and improved on-call productivity with PagerDuty

Indiana University

Jacob Farmer

Manager of Identity Management Systems

Invoca achieves fewer customer-impacting service disruptions with PagerDuty

Invoca

James Brown

Senior Manager for Cloud Operations

Jeppesen achieves 24/7 website availability and 100% app uptime with PagerDuty

Jeppesen

Pablo Castillo

Service Manager

John Lewis & Partners Taps PagerDuty to Power Always-On Retail Experiences

John Lewis & Partners

Simon Skelton

Platform & Operations Manager

Knightscope Relies on PagerDuty to Keep Their Robots Rolling

Knightscope

Jane Miller

Senior Operations Manager

How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences

Leading Travel Company

Loblaw Partners With PagerDuty to Implement Full-Service Ownership

Loblaw Companies Limited

Jaspal Sawhney

Senior Director

How PagerDuty Enabled Loft Orbital to Achieve Incident Response Lift Off

Loft Orbital

John Murray

Senior Member

Lonely Planet achieves 200% faster incident response with PagerDuty

Lonely Planet

Mark Jennings

Director of Technical Operations

Major League Soccer achieves uninterrupted fan access and faster incident response with PagerDuty

Major League Soccer

Justin Slattery

‎Director of Engineering

City Government Expects 250% ROI in 3 Months with PagerDuty

Major US City Government

Manheim achieves product agility and improved collaboration with PagerDuty

Manheim

Jason Riggins

Director of Production Engineering

Mary’s Meals Serves Up PagerDuty to Maintain Its Mission

Mary’s Meals

Stephen Neil

IT Infrastructure Lead

Monzo Banks on PagerDuty to Improve Customer Experience

Monzo

Christopher Evans

Platform Team Lead

mTOMADY Expanding the Reach of Healthcare to Underserved Countries

mTOMADY

Samuel Knauss

Digital Health Clinician

Multinational Technology Company Chooses PagerDuty to Transform Customer Service

Multinational Technology Company

NAMI Partners with PagerDuty to Deliver Critical Mental Health Resources

NAMI

Jessica Edwards

Chief Development Officer

NAMI Uses PagerDuty To Safeguard and Expand Critical Mental Health Resources

NAMI

Jessica Edwards

Chief Development Officer

Nelnet achieves $650K annual savings and increased uptime with PagerDuty

Nelnet

Ryan Regnier

IT Manager

Nexleaf Analytics Uses PagerDuty to Prevent Deadly Blackouts in Hospitals Across Kenya

Nexleaf Analytics

Martin Lukac

Co-Founder and Chief Technology Officer

How Nexleaf and PagerDuty are Monitoring Healthcare

Nexleaf Analytics

Amos Momanyi

Medical Equipment Project Manager

Nextdoor achieves faster incident response and team accountability with PagerDuty

Nextdoor

Prakash Janakiraman

Co-Founder and Chief Architect

OVO Energy Powers Digital Transformation With PagerDuty

OVO Energy

Tom Shaw

Engineering Operations Analyst

Own Company Leverages PagerDuty To Transform Customer Service Operations

Own Company

Gadi Vered

Vice President of Customer

Oy! Indonesia Leverages PagerDuty For Operational Excellence

Oy! Indonesia

Panasonic achieves 100% faster incident response and hassle‑free on‑call scheduling with PagerDuty

Panasonic

Bryant Eastham

Chief Architect

Pantheon achieves 99.9%+ uptime and 24/7 global incident response with PagerDuty

Pantheon

Nick Stielau

Director of Engineering

Pantheon Partners With PagerDuty to Meet Customer Support SLAs

Pantheon

Sarah German

Support Manager

Parsley Health Bringing Telemedicine to the Front Lines

Parsley Health

Martín Beauchamp

Parsley Health

Picnic (online supermarket) achieves 500% faster incident response and scales operations with PagerDuty

Picnic

Daniel Gebler

CTO

Ping Identity achieves extreme reliability and 100% reduction in incident repair time with PagerDuty

Ping Identity

Beau Christensen

Lead Site Reliability Engineer, Ping Identity

Quartet achieves a 25% drop in incidents and faster incident response with PagerDuty

Quartet

Mustafa Shabib

Head of Engineering

How Quizlet is Shifting to an Engineering Culture of Resilience and Gaining Efficiencies Along The Way

Quizlet

Yanet L.

Platform Engineering Manager

REA Group achieves faster incident response and streamlined incident management with PagerDuty

REA Group

Javier Turegano Molina

Global Infrastructure and Architecture Manager

PagerDuty Runbook Automation Self-Hosted Delivers Results for ResultsCX

ResultsCX

Jamie Vernon

Senior Vice President, IT Infrastructure and Operations

Ryanair’s Productivity Soars with PagerDuty Automation

Ryanair

Diego Infiesta

Infrastructure Manager

SailPoint Secures Digital Operations Maturity with PagerDuty

SailPoint

Matt Lopez

DevOps Manager

SAP Revolutionizes Rapid Major Incident Response Processes With PagerDuty

SAP

Mitchell Rose

Senior Program Manager

Self-Driving Car Company Moves Into the Fast Lane With PagerDuty

Self-Driving Car Company

SendGrid achieves faster incident response and reduced downtime with PagerDuty

SendGrid

Mary Moore-Simmons

Engineering Operations Manager

Simple achieves excellent customer experience and faster incident response with PagerDuty

Simple

Will Maier

Director of Operations

Sky Betting and Gaming Ups Its Game With Improved Real-Time Operations

Sky Betting and Gaming

Rachel Watson

Head of Service Operations

An IT Spectacle Specsavers Drives Operational Efficiency with PagerDuty Automation

Specsavers

Andy Slater

Observability Platform Enablement Lead

Sportradar Leverages PagerDuty to Further Drive Efficiency for the Company

Sportradar

Christoffer Franzen

Global Head of System Administration

SPS Commerce Chooses PagerDuty to Keep Critical Retail Supply Chain Services Online

SPS Commerce

Andy Domeier

Senior Director of Technology

Sqills Books PagerDuty to Modernize Digital Operations Management

Sqills

Robin Breuker

Team Lead Software Development

StumbleUpon achieves reliable alerting and faster incident response with PagerDuty

StumbleUpon

Michael Hobbs

Operations Manager

SundaySky Uses PagerDuty to Proactively Resolve Customer Support Incidents

SundaySky

Ran Geller

Director of Customer Support

TechSoup’s Recipe to Help Nonprofits Succeed

TechSoup

Michael Enos

Senior Director of Community and Platform

The Sporting Group Doubles Down on Real-Time Digital Operations With PagerDuty

The Sporting Group

Peter Wallis

The Sporting Group

Pagerduty Headlines the Telegraph’s Digital Operations Management

The Telegraph

Lucian Craciun

Platforms and Head of Engineering

Tokopedia Automates Incident Response and Sees Greater Engineer Accountability With PagerDuty

Tokopedia

Rajesh Gopala Krishnan

AVP of Engineering Productivity

Deploying Emergency Responders in Underserved Communities Around the Globe

Trek Medics

Jason Friesen

Founder

Trek Medics Expands Critical Services with the PagerDuty Operations Cloud

Trek Medics

Jason Friesen

Founder

Trustpilot Gives PagerDuty a Rave Review

Trustpilot

Morten Reinholdt Boelskifte

Site Reliability Engineering Manager

Tyro Payments achieves automated microservices incident management and near-zero downtime with PagerDuty

Tyro Payments

Ed Groenescheij

Operations Team Lead

Head of Site Reliability Engineering

How Vodafone Is Enabling Immutable Telemetry

Vodafone

Llywelyn Griffith-Swain

SRE Manager

VTS achieves faster incident resolution and higher uptime with PagerDuty

VTS

Christopher Brady

Sr. Software Engineer

Wehkamp (Netherlands' largest e‑commerce retailer) slashes downtime and boosts incident ownership with PagerDuty

Wehkamp

William Hill achieves faster incident response and 24/7 availability with PagerDuty

William Hill

Alan Alderson

Head of Infrastructure and Operations

Wooga achieves rapid incident response and centralized alerting with PagerDuty

Wooga

Jesper Richter-Reichhelm

Head of Engineering

Xero Leverages PagerDuty and ChatOps to Improve Incident Response and Digital Operations

Xero

Anthony Angell

Site Reliability Engineer Team Lead

Youth ALIVE! Uses PagerDuty for Life-Saving Response to Violence

Youth ALIVE!

Paris Davis

Intervention Director

Youth ALIVE! Uses PagerDuty for Life-Saving Work to Prevent Community Violence

Youth ALIVE!

Paris Davis

Intervention Director

zeebox (Beamly) achieves lightning-fast incident resolution and reliable international on-call coverage with PagerDuty

zeebox

Chris Williams

Head of Production Services

ZENCONNECT achieves proactive, sub-hour incident resolution and zero alarm loss with PagerDuty

ZENCONNECT

Yohann Lecornet

CTO

Zendesk Incident Analysis That’s Less Manual, More Informative

Zendesk

Dara Garvan

Engineering Manager

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PagerDuty B2B Case Studies & Customer Successes

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